Summary
Many cities and municipalities are already using AI to improve their services: 24/7 chatbots to answer citizens’ questions, traffic optimization through synchronized traffic lights, or AI-powered vision systems to detect people at risk of homelessness and potholes on roads for repair works.Between promises of efficiency and risks related to transparency, algorithmic bias, or cybersecurity, municipal administrations struggle to make informed decisions. This guide draws on the expertise of researchers in AI, urban planning, and public policy and offers practical recommendations.
Table of contents
3 Background
4 Understanding Artificial Intelligence
6 The Main Types of AI Model
9 Applications and Benefits of AI
in Municipal Settings
10 Deploying AI Ethically and Responsibly: Principles and Governance
15 Strategic Questions to Ask Before Adopting AI in a Municipal Setting
18 Key Steps in Responsible
Deployment of AI
20 Key Players in the Municipal AI Ecosystem in Québec
21 Toolkit
22 Glossary
23 References
Other communications related to the project
October 27, 2025Written by:
Samuel Kohn
Leandry Jieutsa
Thomas Linder of Nord Ouvert
with the collaboration of Antoine Congost
with the collaboration of Halima Bachir
with the collaboration of Réjean Roy
with the collaboration of Catherine Régis d'IVADO
with the collaboration of Sarah Liberson de la Maison de l'innovation sociale.
